Oneirik Gourmet is a house of chocolate, dessert, and gifting culture. It brings together three distinct Expressions: Oneirik - The Chocolate Art, UNWRAPPED JOY, and Maison Nitya, each created for a different customer moment while remaining part of one refined House.

The three Expressions are Oneirik - The Chocolate Art for chocolate artistry and signature chocolate experiences, UNWRAPPED JOY for premium celebration and gifting, and Maison Nitya for chef-led eggless patisserie and desserts.

It is a House that includes all three. The website should guide customers by occasion, product type, and brand Expression so that the customer can discover the right gift or dessert without needing to understand the full internal catalogue.

Silent Luxury means refinement without loudness. It is expressed through thoughtful products, elegant packaging, careful ingredients, honest communication, precise service, and a calm website experience rather than through exaggerated claims.

The House is built around vegetarian and eggless offerings. Product-specific details must still be checked on each product page because ingredients, allergens, and handling notes may differ across products.

Oneirik Gourmet is based in Nagpur, India. Brand-wise delivery availability differs, so customers should check the availability note on each product or collection page before ordering.

Some products may be available for direct purchase, while others may require enquiry before confirmation. The product page will clearly indicate whether the item can be added to cart or whether the customer should contact the team for availability.

Some products require production planning, customization, local handling, or feasibility review. Inquiry-only ordering allows the team to confirm freshness, preparation schedule, delivery suitability, and customer requirements before accepting the order.

No. For products with location, weather, lead time, or customization limitations, order acceptance may still depend on confirmation by the Oneirik Gourmet team. The website must clearly indicate such conditions wherever relevant.

Each product page should display a clear availability note. Customers can also use the Gifting Guidance or contact the team through WhatsApp or the enquiry form for city-specific guidance.

Last-minute orders may be accepted only when production, stock, packaging, and delivery feasibility allow. For urgent gifting, customers should use the WhatsApp or concierge enquiry route instead of relying only on checkout.

Yes, advance orders and pre-orders may be accepted for eligible products. Confirmation depends on product type, date, quantity, customization, payment, and delivery feasibility.

Yes. Handmade gourmet products, seasonal products, fresh patisserie items, and limited collections may become unavailable due to production schedules, ingredient availability, demand, or delivery constraints.

Displayed Oneirik - The Chocolate Art SKUs are currently available for local delivery only. However, customers from Mumbai, Pune, Delhi, Raipur, Bhopal, Hyderabad, Indore, other major cities, and corporate clients may submit an enquiry for feasibility review.

Delivery outside the local area may be considered case by case. Feasibility depends on the product, quantity, weather, packaging suitability, timeline, logistics capability, and destination.

Many Oneirik products are highly crafted, temperature-sensitive, visually delicate, or packaging-dependent. Controlled delivery protects the quality, finish, and gifting experience of the product.

UNWRAPPED JOY displayed SKUs are available for Pan-India delivery. Standard delivery is estimated at 7-10 business days, depending on the destination, order size, product availability, season, and courier movement.

UNWRAPPED JOY gifts are prepared, packed, and dispatched with care. The 7-10 business day window allows production, quality checks, packaging, dispatch, and courier movement across India.

Maison Nitya is currently inquiry-only and limited to local delivery within Nagpur. Availability depends on chef schedule, product type, customization, ingredient availability, order confirmation, and delivery slot.

Maison Nitya is chef-led and freshness-sensitive. Inquiry-based ordering helps the team confirm production capacity, quality, customization details, and suitable delivery timing before accepting the order.

Not at present. Maison Nitya orders are currently limited to local delivery within Nagpur unless the team announces a specific event, pop-up, or approved delivery arrangement.

Delivery timelines differ by brand and product. UNWRAPPED JOY is generally 7-10 business days for Pan-India delivery. Oneirik - The Chocolate Art and Maison Nitya are more location-sensitive and may require local delivery or enquiry confirmation.

Yes. Business days generally exclude Sundays, public holidays, courier non-working days, and any days when operations are paused due to exceptional conditions.

Yes. Delivery may be affected by weather, courier disruption, seasonal demand, incorrect address, recipient unavailability, remote destination, public holidays, or operational constraints.

Yes. Chocolate is sensitive to heat and handling conditions. For heat-sensitive products, the team may recommend local delivery, revised timing, special packaging, or enquiry-based confirmation.

If weather may compromise product quality, the team may delay dispatch, recommend an alternative product, suggest local pickup, or decline delivery to protect the customer experience.

Same-day delivery is not a standard promise. It may be possible only for selected products, local areas, and confirmed availability. Customers should contact the team directly for urgent requests.

For shipped orders, tracking details may be shared when available from the courier or logistics partner. Local and custom deliveries may be updated through WhatsApp or direct communication.

The customer must ensure that the recipient or an authorized person is available at the delivery address. Reattempts, holding, or redelivery may depend on the courier, product condition, and feasibility.

Gifting Guidance is a curated website feature that helps customers choose the right gift by occasion, recipient, budget, product preference, dietary requirement, delivery feasibility, and desired emotional impression.

No. It is designed as a soft concierge experience. It should guide customers thoughtfully rather than simply narrowing products through ordinary filters.

It helps the customer begin with the gifting need: occasion, recipient, relationship, budget, mood, dietary preference, and delivery location. It then directs the customer toward suitable products, collections, or enquiry routes.

Yes. Customers who are unsure can submit an enquiry with occasion, recipient, budget, delivery city, date, and preferences. The team may recommend suitable options from the House.

A message card may be available for selected gifts. The exact availability, format, length, and presentation should be confirmed on the product page or through the concierge enquiry.

Custom combinations may be possible depending on product type, quantity, packaging, timeline, and delivery feasibility. Customers should use the concierge enquiry route for such requests.

Yes. The feature should gently suggest larger boxes, complementary products, signature collections, or corporate tiers when they genuinely suit the occasion. It must never feel aggressive or discount-driven.

Yes. Customers outside India who wish to send a gift within India can use Gifting Guidance or submit an enquiry with recipient city, occasion, date, budget, and dietary requirements.

Yes. Corporate gifting enquiries are welcome. Feasibility depends on product selection, quantity, customization, city, delivery timeline, season, packaging, and payment confirmation.

UNWRAPPED JOY is the most scalable gifting Expression for corporate and festive orders. Oneirik - The Chocolate Art may be suitable for premium clients or high-impact artistic gifting. Maison Nitya is local and inquiry-led.

Yes, corporate clients from Mumbai, Pune, Delhi, Raipur, Bhopal, Hyderabad, Indore, and other major cities may enquire. Delivery will be reviewed based on product, quantity, weather, logistics, and operational feasibility.

Custom sleeves, cards, inserts, or branding may be considered for eligible orders. Minimum quantity, design timeline, print feasibility, and final approval will apply.

Invoices may be provided according to applicable billing and GST requirements. Corporate customers should share billing details before order confirmation.

Bulk festive orders may be accepted with advance planning. During peak seasons, order windows, production capacity, packaging availability, and delivery schedules must be confirmed early.

Wedding and event gifting may be accepted through enquiry. Suitable options may include favour boxes, curated hampers, chocolate roses, premium bonbon gifts, and Maison Nitya local dessert support where feasible.

Multi-recipient delivery may be considered for corporate or event orders. The customer must provide accurate recipient data in the required format, and logistics feasibility must be reviewed before confirmation.

The House is positioned around eggless and vegetarian offerings. Product-specific ingredients, allergen notes, and handling details must still be checked on the product page.

Products should not be assumed vegan unless clearly marked as vegan on the product page or confirmed by the team.

Some products may contain nuts or be prepared in facilities where nuts are handled. Customers with allergies must contact the team before ordering.

Nut-free preference may be discussed, but no allergen-free assurance should be given unless the team confirms validated production controls for that specific product and order.

The website should communicate ingredient integrity truthfully by product. Any claim regarding preservatives, clean label, or natural ingredients must match the verified recipe and label declaration.

Ingredients should be listed on the product page where available and on product packaging according to applicable labeling requirements. For custom or inquiry-only items, customers may ask the team before confirming.

Special requests may be reviewed for selected products, particularly inquiry-only products. Acceptance depends on recipe feasibility, quality, stability, and production capacity.

Many products may be suitable for family gifting, but customers should review ingredients, allergens, caffeine/coffee notes, spice level, and choking risk for younger children.

Many Oneirik Gourmet products are designed for gifting and may include refined packaging. Product-specific packaging details should be displayed on each product page.

Special packaging may be possible for selected orders, especially corporate, wedding, or premium gifting enquiries. It depends on quantity, timeline, packaging availability, and design approval.

Chocolates should generally be stored in a cool, dry place away from heat, direct sunlight, and strong odors. Product-specific storage instructions must be followed.

Refrigeration depends on the product. Chocolates may suffer condensation if moved incorrectly between cold and warm spaces. Customers should follow the product-specific care instructions.

Maison Nitya products are freshness-sensitive and should be stored and consumed according to the instructions shared at order confirmation or on the product label.

Some products are more travel-friendly than others. Customers should check travel suitability on the product page or ask the team before choosing a product for travel.

Products are handcrafted, so small artistic variations may occur. The final product should preserve the intended quality, format, and brand presentation, but handmade finishing may not be identical in every piece.

An order is confirmed only after the required payment, product availability, delivery feasibility, customer details, and any customization details are accepted by the team or the website flow.

Accepted payment methods depend on the active Shopify payment gateway and manual payment options configured on the website. Customers should follow the payment instructions shown at checkout or during enquiry confirmation.

Cancellation depends on product type and stage of preparation. Fresh, customized, made-to-order, or already dispatched products may not be eligible for cancellation.

Modifications may be possible only before production, packing, or dispatch begins. Changes in delivery address, message card, product selection, or quantity may affect timeline and feasibility.

Food products are generally not returnable once delivered, opened, attempted for delivery, or dispatched, except where a verified issue qualifies for review according to the final policy.

Customers should contact the team promptly with clear photographs, order details, packaging images, and delivery condition. The team will review the matter and decide the appropriate resolution.

The customer should contact the team with order details and photographs. If verified, the team will review replacement, correction, refund, or another suitable resolution according to operational feasibility.

Refund eligibility depends on the verified issue, product type, order status, and final website policy. Refunds should not be promised automatically for delays, address errors, recipient unavailability, or customer preference changes.

Customers outside India may enquire or place orders for delivery within eligible Indian locations, subject to payment, product availability, and delivery feasibility.

International shipping of food products should not be promised unless specifically approved by the business with verified customs, shelf-life, packaging, and logistics arrangements.

Yes, customers abroad may send gifts within India where delivery is feasible. They should share recipient city, occasion date, budget, dietary preferences, and contact details for smooth coordination.

Payment options for international customers depend on the website payment gateway or approved manual payment method. The team should confirm available options during enquiry or checkout.

Yes. The Gifting Guidance and concierge enquiry can help international customers choose suitable gifts for Indian festivals, family occasions, and corporate relationships.

Account requirements depend on Shopify settings. The website may allow guest checkout where enabled, while account creation can help customers review orders or manage details.

Customers should use the Contact page, WhatsApp CTA, Gifting Concierge form, Corporate Concierge form, or email details displayed on the website.

Response time depends on business hours, order volume, season, and enquiry complexity. Corporate, wedding, custom, and outstation feasibility enquiries may require additional review.

Customer information must be handled according to the website privacy policy, Shopify systems, payment gateway rules, and applicable data protection expectations.

Yes. Customers can contact the team with details of the issue, device, page, screenshot if available, and order number where relevant.

The footer should link to Shipping & Delivery, Refund and Cancellation, Privacy Policy, Terms and Conditions, Contact, Gifting Concierge, and Corporate Concierge pages.